Refunds & Returns

Returns are accepted for unopened, damaged products or if you’re not fully satisfied with the product.

To be eligible for a return, you must have the original purchase receipt and must have all the original packaging. You must notify us within 30 days if you wish to return a product. We have the right to refuse any return request that doesn’t meet these criteria.

The product must be returned to Limestone City Hydroponics in order to qualify for a refund. If the customer is unable to return the product in person to our Kingston location at 10-105 Sutherland Drive, Kingston, ON K7K 5V6, they must pay to ship the product back to Limestone City Hydroponics at their own expense.

If shipped to us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@limestonecityhydroponics.ca.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@limestonecityhydroponics.ca and send your item to Limestone City Hydroponics, 10-105 Sutherland Drive, Kingston, ON K7K 5V6.